From tomj Tue Feb  1 23:05:46 1994
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From: tomj (Tom Jennings)
Message-Id: <199402020705.XAA04968@tlg.org>
Subject: Re: installation
To: jeff.aldrich@access-info.com
Date: Tue, 1 Feb 1994 23:05:30 -0800 (PST)
Cc: admin
In-Reply-To: <9402011645.A3384wk@access-info.com> from "jeff.aldrich@access-info.com" at Feb 1, 94 04:45:00 pm
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>         Humm....  Tim mentioned 400.00 installation at our site back in
> December -- when we were trying to nail down the costs...A referal would be a
> big help given that we've budgeted 400.00 for a site install -- this is new
> stuff for our inhouse unix guy.

I think there's been a misunderstanding; I wish you had contacted us
before having the line installed. I'll elaborate on the information I
wouldhave provided you before you initiated the connection.


[A brief quote from our brochure]

   56K SERVICE PRICES:
        One-time installation fee (non-refundable) . . . . . . $400.
        Monthly connection fee . . . . . . . . . . . . . . . . $325.
    
    Each member must provide their own CSU/DSU pair, and a 56K or T1
    capable connection to their system (such as a router). Each member
    must also provide a standalone router at the TLG end or pay for a
    fraction of a multi-port router.



The basic responsibilities are as follows:


Physically speaking, TLG's responsibility ends at the leased-line
connection at the *TLG site*. The line itself is maintained by the
telephone company. The members responsibility begins at their end
of the leased-line.

We charge the member for the cost of a router-port at the TLG end
of the connection. The member has the option of supplying a router
capable of interfacing between our equipment and yuor leased line.
If you do this we waive the router-port cost (since you've provided
it in this case).

TLG establishes the data connection and is responsible for maintaining
it, to the extent our responsibility as defined above. In other
words, we can't control what happens in the telephone company's or
the member's equipment.

These are the extreme limits. While the member is responsible for
all of the installation and operation, we'll gladly give help to
you, as can be provided via email and telephone, in "reasonable"
amounts (while I can't give you numbers, it has never yet been a
problem). If a problem occurs, we work together in good faith with
the member and the telephone company to resolve problems as fast
as possible.


The costs are as follows:

The $400 labor fee covers TLG staff effort to establish the connection
at the TLG end of things, including debug time, customer help, etc.

The paragraph:
    [...] Each member must also provide a standalone router at the
    TLG end or pay for a fraction of a multi-port router.

We charge $750.00 for a portion of a 56K/T1-capable router. This
pays for 1/Nth of a router, necessary V.35 cables, shipping, sales
tax, etc.

So -- one-time fees to TLG are:

        One-time installation fee (non-refundable) . . . . . .  $400.
        Router-port cost . . . . . . . . . . . . . . . . . . .  $750.

	One-time fees to TLG to establish a connection . . . . $1150.

In addition, the member must supply a pair of DSUs, and any necessary
equipment required at the members site; one of the DSUs is given to TLG
for installation at the TLG end of the connection. This equipment
remains the property of the member.


The recurring charge is $325/mo as stated.

Telephone line one-time and recurring charges are not TLG's
responsibility.



You should also read the file called "START-HERE" available from
ftp.tlg.org. I will gladly email it to you if necessary. You should also
read all of the 'how-to' files there as well.


-- 
  The Little Garden,  an S.F. Bay Area Internetwork -- email to info@tlg.org