From tomj Tue Feb 22 18:55:55 1994 Received: from localhost by fnord.tlg.org (8.3/wps.com-hackery) id SAA08638; Tue, 22 Feb 1994 18:55:50 -0800 From: tomj (Tom Jennings) Message-Id: <199402230255.SAA08638@tlg.org> Subject: Re: T1 leased line connections -- more questions... To: coleman@montage.com (Don Coleman) Date: Tue, 22 Feb 1994 18:55:48 -0800 (PST) Cc: tomj (Tom Jennings) In-Reply-To: <9402230246.AA16737@idiot.montage.com> from "Don Coleman" at Feb 22, 94 06:46:23 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 2159 Status: OR > Do you have any statistics on the reliability of TLG's and it's connection > to the internet? Things like MTBF, and maximum time down vs number of times > down... Our current incarnation is too young to have any statstics. We have two people working on SNMP stats software now. All of our hardware is new. All but one small (modem only) POP is on UPSs, and all are checked perioudically (we test for 10 minutes up tim minimum for now). Everything is adequately sized. Since our recent build up, we've had one hour total downtim while we switched in the final head router. Outage since Nov 93 (buildout time) other than that has been zero. > Also, if we notice a problem, how quickly should we expect TLG to > respond... on a weekday, on a weekend? Since we plan on using this > T1 link to allow people to work from home by dialing local POPs (we have > a bunch of folks in the south bay), reliabitiy is important to us. Occasional > lossage for an hour or so we could live with, but much more then an hour > will be a problem for us. We're feeding other IP Service Providers who demand 24/7 so you'r ein good company :-) We do not have a formal problem system yet. What we do have is an informal system of contact numebrs, and there are four of us callable 24 hrs a day in case of emergencies. We have a basic emergency plan but have not deployed iet yet (asnwering service, screen questions, pagers, etc). The main POP is accessible 24 hrs a day, though one southern POP requires coordination for the key. > Also, we're currently getting our news from netcom. If we switched to > TLG, do you have any suggestions for who we would get our news feed from? It's something we're working on now. TL does not provide feeds as part of its services, though we have a T1-connected site (nbn.com) with whom you can corodinate. He's got a solid feed from outside TLG. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org TLG-FAQ@tlg.org Frequently Asked Questions. Web: http://tlg.org/ order-form@tlg.org New service questionnaire. admin@tlg.org Actual humans.