From new-service Thu Mar 24 21:08:24 1994 Subject: Re: Need to go soon To: corwin@igc.apc.org (Corwin Nichols) Date: Thu, 24 Mar 1994 21:08:24 -0800 (PST) In-Reply-To: <199403232305.PAA06390@igc.apc.org> from "Corwin Nichols" at Mar 23, 94 03:05:13 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 1041 > We will have an individual at our company for one week starting > next Monday to help us with our Internet connection. This person's > schedule is fixed, so I am wondering if it will be possible to get > our modem installed at your Palo Alto site by late Friday or early > Monday. The phone line is already there. If needed, I can drop off > a check along with the modem. If you can, drop it off at Cygnus Support. 1937 Landings Drive, Mtn. View. 903-1400. If you need directions, ask. Or you can drop it off at my apt in SF. 55 Rondel, in the Mission. I will install it MOnday AM or very early afternoon if I have your modem by then. PS: your line is in. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:23:02 1994 Subject: Re: New Service Order Form To: david@zloty.fea.com (David A. Fox) Date: Thu, 24 Mar 1994 21:23:02 -0800 (PST) In-Reply-To: <9403211850.AA06271@zloty> from "David A. Fox" at Mar 21, 94 10:49:50 am X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 1591 My apologies for taking so long to get to you. Victimized by our own success :-) Once we get started though, the startup should go reasonbly quickly. > Well, OK, then. I'm ready to go. > Do you still have my original "order form"? If so, let me know what I need > to do to order the line at 444 Market. Also, if you have any advice about > V.FAST modems, let me know. #!! EXPERTISE/EXPERIENCE #:e [1] IP networking basics (IP addresses vs. domain names, etc). #:e [1] Establishing the modem link. #:e [1] Installing/configuring/debugging SLIP/PPP. #:e [1] Can make routing work. #:e [1] Can configure/debug DNS. Umm, I guess I won't worry then :-) #!! (domain) NAMES AND (ip) ADDRESSES #h [X] I'd like TLG to help me set up my domain name. #h [X] I'd like TLG to do secondary name service. No problem. We can take care of it when the time comes. It will go fast. #!! PHONE LINES #pr [X] I have residential service at my site. #pl1-3 [X] SF POPs are accessible. Great! Your POP will be 444 Market. I'll include this in the next item to you. I'll follow this with the next step. Order a phone line, return the form, and get me your modem (info follows) and you'll be online within a day or so following. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:26:15 1994 Subject: Re: New Service Order Form To: david@zloty.fea.com (David A. Fox) Date: Thu, 24 Mar 1994 21:26:15 -0800 (PST) In-Reply-To: <9403211850.AA06271@zloty> from "David A. Fox" at Mar 21, 94 10:49:50 am X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 5097 FINAL STEPS -- @1: FILL OUT THIS (new, sorry) FORM @2: ONCE YOU RETURN THE FILLED-OUT FORM: @3: WHEN YOUR CONNECTION TO TLG IS WORKING: @4: IMPORTANT -- READ THIS! Congratulations on choosing The Little Garden, we hope think you'll be pleased. You received this because: you've read the FAQ and filled out the order form. You know basically what we're up to, and are reasonably sure you have the necessary parts and pieces. It's time to start creating your connection, by exchanging basic info (contact, billing, subnet, etc). At the end of this file you'll find a short, to the point form that (1) gives YOU information (which POP you'll connect to, your subnet, etc) and (2) provides US with contact information. @1: BEFORE YOU FILL OUT THIS FORM: You need to have the telephone line installed at the TLG POP. How to do this is covered in the FAQ file. When you know the phone number, complete the form and send it to us. @2: ONCE YOU RETURN THE FILLED-OUT FORM: TLG will bill you for the INSTALL portion, including labor and router port as applicable. This is payable immediately; prepayment is not too soon. TLG runs at low overhead so prompt payment is appreciated! We (you and TLG) can then start securing the connection. Phone lines can be installed at this time. Deliver necessary equipment to TLG for installation at our POP (modem, DSU, etc). @3: WHEN YOUR CONNECTION TO TLG IS WORKING: Defined here as, we can repeatably pass IP packets between your system and our routers. You may not have complete yet the following: DNS, domain-name registration, external network publishing (NACRs and the like); all of your basic services (Telnet, FTP, etc). It does include PING. AT THIS TIME, your billing for monthly TLG services will begin. TLG billing starts at the first of the month, and is payable upon receipt. Unless otherwise arranged, we bill you ahead for three months of service, except for 56K and above, for which we bill monthly. If you want other arrangements, please let us know AHEAD OF TIME. Your first month is treated specially. First, the turn-on/billing time is rounded up to the nearest 1/4th month; ie. if you were connected on the 3rd of the month, we'd round that up to the 7th, and bill you for 3/4ths of a month. From them on, billing is done on the first of the month. @4: IMPORTANT -- READ THIS! This is the Bad Stuff no one wants to think about, most of all TLG. We haven't had to do this yet, lucky us. We will glady make specific arrangements that override these things, such as payment schedule changes, etc. INSTALL FEES ARE DUE IMMEDIATELY UPON RECEIPT OF THE BILL -- we reserve the right to stall or stop installation if the install bill is not paid promptly. INSTALL FEES ARE NOT REFUNDABLE. Installation fees cover our labor, and the actual cost of providing your connection. Though we may make exception in certain cases, as they come up. WE WILL KEEP YOUR EQUIPMENT IN CASE OF NON-PAYMENT. SERVICE MAY BE CUT OFF after a bill becomes 90 days past due. It is the members responsibility to keep track of this! --------------------------------------------------------------------------- T H E L I T T L E G A R D E N return this ENTIRE form to: admin@tlg.org (You can delete the dashed line above and everything preceding it.) (You might want to keep a copy for yourself) Please fill any ***'ed items below (ie. information I don't have) and change any incorrect items, and mail it back to me. Some of it will be posted to a contact list available to little garden members; the rest of it I'll keep private. ---------- Please don't remove anything below this line ---------- Your Little Garden POP will be: RGNet, Inc, suite 3075, 444 Market Street, S.F. 94111 Type of circuit you are installing: *** modem You've been assigned 8-bit subnet: 140.174.154 For routing purposes, the address of the Little Garden router/gateway ("next hop") is: 140.174.122.3 *You* tell *us* what the first address is on your end (eg. your SLIP or PPP port that's the gateway to your network): *** PUBLIC INFORMATION: Company/site name (optional): *** Person/contact name: *** Voice phone to contact for problems: *** Domain name you'll register: *** person@domain to send mail to: *** TECHNICAL INFORMATION: Do you want SLIP or PPP? *** (SLIP only) Want van Jacobson compression? (y,n) [recommended] *** UNLISTED INFORMATION: Phone number at TLG site: *** Mailing address (for billing): Company/person if different: *** Street, etc: *** City, etc: *** (Other info required? Add here.) *** -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:29:04 1994 Subject: Re: New Service Order Form To: david@zloty.fea.com (David A. Fox) Date: Thu, 24 Mar 1994 21:29:04 -0800 (PST) In-Reply-To: <9403211850.AA06271@zloty> from "David A. Fox" at Mar 21, 94 10:49:50 am X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 845 re: modems V.FAST seems reasonbly stable. We've got some Microcoms in the net now, they seem to work though no stats yet. Two people with V.FAST (one Hayes, other I don't recall) have had problems staying connected; one keeps falling back to v.32bis. It may be a mite early for them yet. Tghe proprietary 16,800 baud v.32bis extentsions seem OK. ZyXELs especially. They run abuot $290. Intel and AT&T remain the winner low-end 14,400 modems at about $150 retail. Your call. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:31:05 1994 Subject: Re: ping... To: coleman@montage.com (Don Coleman) Date: Thu, 24 Mar 1994 21:31:05 -0800 (PST) In-Reply-To: <9403230039.AA14039@idiot.montage.com> from "Don Coleman" at Mar 22, 94 04:38:45 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 885 > I'll point out that the order form does say at the very end: > > > Please mail this completed Order Form to TLG, to admin@tlg.org. If > > there's anything you'd like to add, please do -- comments, questions, > > etc. > > So I did. My apologies for the late, and sporadic, replies. We're victims of our own sucess, I guess, and were not prepared for the amount of interest we're generating. New installs ahve suffered. Once I get started it's not a problem. The queries are what I don't have streamlined yet. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:34:24 1994 Subject: Re: more "little garden side" T1 install questions To: coleman@montage.com (Don Coleman) Date: Thu, 24 Mar 1994 21:34:24 -0800 (PST) In-Reply-To: <9403232219.AA17219@idiot.montage.com> from "Don Coleman" at Mar 23, 94 02:19:23 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 551 Just checking in on the line install. If you need anything call me at home, 415-552-8156. I'll give you a pager numebr shortly, we're just setting up some Trouble System things now. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:35:33 1994 Subject: Re: your order To: tlc@kumr.lns.com (Ed Johnson) Date: Thu, 24 Mar 1994 21:35:33 -0800 (PST) In-Reply-To: from "Ed Johnson" at Mar 20, 94 08:24:53 am X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 846 > I got your message. Unfortunately, I was not aware that I neede a modem with security call-back. I just purchased two Hayes Optima 288's, and they do not have that feature. So there will be a slight delay in telling you to proceed. The first is that I am leaving for the NAB in Vegas this morning, and the second is to procure a security call-back modem. > > I will send you a message next week Not to worry. Let me know when you're ready. We'll proceed at your pace. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:48:55 1994 Subject: Re: no subject (file transmission) To: imf@netcom.com (Ian McFarland) Date: Thu, 24 Mar 1994 21:48:55 -0800 (PST) Cc: pozar (Tim Pozar) In-Reply-To: <199403172332.PAA09857@mail.netcom.com> from "Ian McFarland" at Mar 17, 94 03:31:45 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 3137 I'll go over some points in your order here. #!! EXPERTISE/EXPERIENCE #:e [4] IP networking basics (IP addresses vs. domain names, etc). #:e [3] Establishing the modem link. #:e [4] Installing/configuring/debugging SLIP/PPP. #:e [3] Can make routing work. #:e [4] Can configure/debug DNS. Sounds just fine. As you probably guessed, we're not so much worried that you already know all there is to know; nearly no one does, its not like putting a machine on the Internet is common knowledge. We're just checking that you have what *you* think is sufficient expertise. We'll of course help you will all phases of the connection. Just ask. There are no "dumb" questions, a lot of this is arcane. #!! HOST SOFTWARE #oa [X] Linux #oa [X] FreeBSD #oaw1-2 [X] Windows 3.1 with Winsock (note1) #oa [X] Macintosh Mac TCP/IP (note1) #oaw2-2 [X] I understand Macintosh/Windows may have limited services. If you need help with Linux, we can point you at some TL Gmembers who are running Linux and likely went through what you will. I've also put up Trumpet Winsock, likely you won't have any trouble with this setup. #!! LINE PROTOCOL #ob [X] I will use PPP. Like I said, ask if you need anything with this. #!! (domain) NAMES AND (ip) ADDRESSES #h [X] I'd like TLG to help me set up my domain name. #h [X] I'd like TLG to do secondary name service. No problem. It's quite easy, and we can do it once you have the IP part up. #!! PHONE LINES #pr [X] I have residential service at my site. #pl1-3 [X] SF POPs are accessible. Perfect. Our SF POP is right on the T1 backbone and performance is excellent. #!! NSFNET ACCEPTABLE USE POLICY #n [X] I understand the NSFnet Acceptable Use Policy. #n [ ] I understand which of my traffic NSFnet AUP applies to. #n [X] I agree to follow NSFnet AUP for my traffic crossing NSFnet. > [ ] I understand which of my traffic NSFnet AUP applies to. Ha! As if anyone does! :-) Welcome to the club... Actually, it's not as awful as it was once thought. If you have "legitimate" business with someone on an NSF-net connected site (school, etc) then your traffic is automtically blessed. The only thing specifically dis-allowed is essentially "scamming" commercial traffic through an NSF-funded network. In practice tyou have to be *trying* to do this. We put this in as a disclaimer, as do mostervice providers. It was more of an issue a few years back. TLG has no restrictions on use of our network. The next message will contain the final "paperwork" steps. When you return that form, the install starts. Once your line is in, and I get your modem, you can be on the air within a day. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:50:44 1994 Subject: Re: no subject (file transmission) To: imf@netcom.com (Ian McFarland) Date: Thu, 24 Mar 1994 21:50:44 -0800 (PST) Cc: pozar (Tim Pozar) In-Reply-To: <199403172332.PAA09857@mail.netcom.com> from "Ian McFarland" at Mar 17, 94 03:31:45 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 5098 FINAL STEPS -- @1: FILL OUT THIS (new, sorry) FORM @2: ONCE YOU RETURN THE FILLED-OUT FORM: @3: WHEN YOUR CONNECTION TO TLG IS WORKING: @4: IMPORTANT -- READ THIS! Congratulations on choosing The Little Garden, we hope think you'll be pleased. You received this because: you've read the FAQ and filled out the order form. You know basically what we're up to, and are reasonably sure you have the necessary parts and pieces. It's time to start creating your connection, by exchanging basic info (contact, billing, subnet, etc). At the end of this file you'll find a short, to the point form that (1) gives YOU information (which POP you'll connect to, your subnet, etc) and (2) provides US with contact information. @1: BEFORE YOU FILL OUT THIS FORM: You need to have the telephone line installed at the TLG POP. How to do this is covered in the FAQ file. When you know the phone number, complete the form and send it to us. @2: ONCE YOU RETURN THE FILLED-OUT FORM: TLG will bill you for the INSTALL portion, including labor and router port as applicable. This is payable immediately; prepayment is not too soon. TLG runs at low overhead so prompt payment is appreciated! We (you and TLG) can then start securing the connection. Phone lines can be installed at this time. Deliver necessary equipment to TLG for installation at our POP (modem, DSU, etc). @3: WHEN YOUR CONNECTION TO TLG IS WORKING: Defined here as, we can repeatably pass IP packets between your system and our routers. You may not have complete yet the following: DNS, domain-name registration, external network publishing (NACRs and the like); all of your basic services (Telnet, FTP, etc). It does include PING. AT THIS TIME, your billing for monthly TLG services will begin. TLG billing starts at the first of the month, and is payable upon receipt. Unless otherwise arranged, we bill you ahead for three months of service, except for 56K and above, for which we bill monthly. If you want other arrangements, please let us know AHEAD OF TIME. Your first month is treated specially. First, the turn-on/billing time is rounded up to the nearest 1/4th month; ie. if you were connected on the 3rd of the month, we'd round that up to the 7th, and bill you for 3/4ths of a month. From them on, billing is done on the first of the month. @4: IMPORTANT -- READ THIS! This is the Bad Stuff no one wants to think about, most of all TLG. We haven't had to do this yet, lucky us. We will glady make specific arrangements that override these things, such as payment schedule changes, etc. INSTALL FEES ARE DUE IMMEDIATELY UPON RECEIPT OF THE BILL -- we reserve the right to stall or stop installation if the install bill is not paid promptly. INSTALL FEES ARE NOT REFUNDABLE. Installation fees cover our labor, and the actual cost of providing your connection. Though we may make exception in certain cases, as they come up. WE WILL KEEP YOUR EQUIPMENT IN CASE OF NON-PAYMENT. SERVICE MAY BE CUT OFF after a bill becomes 90 days past due. It is the members responsibility to keep track of this! --------------------------------------------------------------------------- T H E L I T T L E G A R D E N return this ENTIRE form to: admin@tlg.org (You can delete the dashed line above and everything preceding it.) (You might want to keep a copy for yourself) Please fill any ***'ed items below (ie. information I don't have) and change any incorrect items, and mail it back to me. Some of it will be posted to a contact list available to little garden members; the rest of it I'll keep private. ---------- Please don't remove anything below this line ---------- Your Little Garden POP will be: RGNet, Inc, suite 3075, 444 Market Street, S.F. 94111 Type of circuit you are installing: *** voice You've been assigned 8-bit subnet: 140.174.155 For routing purposes, the address of the Little Garden router/gateway ("next hop") is: 140.174.122.3 *You* tell *us* what the first address is on your end (eg. your SLIP or PPP port that's the gateway to your network): *** PUBLIC INFORMATION: Company/site name (optional): *** Person/contact name: *** Voice phone to contact for problems: *** Domain name you'll register: *** person@domain to send mail to: *** TECHNICAL INFORMATION: Do you want SLIP or PPP? *** (SLIP only) Want van Jacobson compression? (y,n) [recommended] *** UNLISTED INFORMATION: Phone number at TLG site: *** Mailing address (for billing): Company/person if different: *** Street, etc: *** City, etc: *** (Other info required? Add here.) *** -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:52:49 1994 Subject: FYI... To: pozar (Tim Pozar) Date: Thu, 24 Mar 1994 21:52:49 -0800 (PST) X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 743 I just cc'd you on the start of a new order, just FYI, so you can see how Ive been handling them. When I get their order form, I save it in /tlg/orders (for no good reason) then reply by: :r !grep \^\# /tlg/orders/(file).order then replying... then assign a net number, etc. The process is written in /tlg/workd/new. Just thought I'd show you what I've been up to here. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:53:01 1994 Subject: boing To: tomj@wps.com Date: Thu, 24 Mar 1994 21:53:01 -0800 (PST) X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 368 -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:57:21 1994 Subject: Re: TIW line at Cygnus POP To: lonhyn@tiw.com (Lonhyn Jasinskyj) Date: Thu, 24 Mar 1994 21:57:21 -0800 (PST) In-Reply-To: <199403182302.PAA16622@tlg.org> from "Lonhyn Jasinskyj" at Mar 18, 94 03:11:13 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 784 > Here is the phone number for the TIW line going into Cygnus: > > 415.940.1665 (will be there 22 Mar 94 before noon.) I'll go down there tomorrow AM, so you shuold be ready by afternoon. I'll write. > I just called the TIW number at the 444 Market POP and got no answer > so I assume the modem is not there yet. I am now finally ready to use > it so whenever it gets there I'll give it a shot. Is it OK now? -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 21:59:37 1994 Subject: Re: POP access in Redwood City or San Carlos exchange? To: ricc@netcom.com (Richard I. Clayton) Date: Thu, 24 Mar 1994 21:59:37 -0800 (PST) In-Reply-To: <199403181938.LAA24349@mail.netcom.com> from "Richard I. Clayton" at Mar 18, 94 11:38:36 am X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 1475 > In the "order form" message I sent last night, I indicated that I would > have to contact PacBell to see if I could arrange a foriegn exchange access > that would be a local call to TLG's Palo Alto POP. Well, I talked with > PacBell today and it doesn't look good. The foriegn exchange would cost > $260-$460 to set up and would be a measured service. This defeats the > purpose of getting the foriegn exchange in the first place! (Rats!!!) Yes, it doesn't look good... > Do you have a POP dial-up that is in one of the following 415 exchanges? > (These prefixes are local calls from Half Moon Bay, CA.) SAorry, we don't. You might contact Santa Cruz Community Internet, info@scruz.net. Lkely they're much closer than we are... > I sure like[d] the idea of gaining autonomous access to the InterNet. I'd > consider operating a coast-side POP if it were financially feasible for me. > But I don't think I'd be able to personally foot the bill. :-) > > Got any suggestions?? Alas, no, it is frustrating, isn't it! I wish I had a solution. We're still on the edge of things. Wish I could help! -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 22:12:05 1994 Subject: Re: Application For Service To: masino@logicstream.com (Thomas Masino) Date: Thu, 24 Mar 1994 22:12:05 -0800 (PST) In-Reply-To: <9403212215.AA01009@logicstream.com> from "Thomas Masino" at Mar 21, 94 02:15:01 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 5374 > I think I am ready to go. I need an address for the remote phone > line installation. I'll include the information below. The address etc is on the FAQ. Remember to tell the installer its for "RGnet, Suite 3075" so the building management people don't get confused. FINAL STEPS -- @1: FILL OUT THIS (new, sorry) FORM @2: ONCE YOU RETURN THE FILLED-OUT FORM: @3: WHEN YOUR CONNECTION TO TLG IS WORKING: @4: IMPORTANT -- READ THIS! Congratulations on choosing The Little Garden, we hope think you'll be pleased. You received this because: you've read the FAQ and filled out the order form. You know basically what we're up to, and are reasonably sure you have the necessary parts and pieces. It's time to start creating your connection, by exchanging basic info (contact, billing, subnet, etc). At the end of this file you'll find a short, to the point form that (1) gives YOU information (which POP you'll connect to, your subnet, etc) and (2) provides US with contact information. @1: BEFORE YOU FILL OUT THIS FORM: You need to have the telephone line installed at the TLG POP. How to do this is covered in the FAQ file. When you know the phone number, complete the form and send it to us. @2: ONCE YOU RETURN THE FILLED-OUT FORM: TLG will bill you for the INSTALL portion, including labor and router port as applicable. This is payable immediately; prepayment is not too soon. TLG runs at low overhead so prompt payment is appreciated! We (you and TLG) can then start securing the connection. Phone lines can be installed at this time. Deliver necessary equipment to TLG for installation at our POP (modem, DSU, etc). @3: WHEN YOUR CONNECTION TO TLG IS WORKING: Defined here as, we can repeatably pass IP packets between your system and our routers. You may not have complete yet the following: DNS, domain-name registration, external network publishing (NACRs and the like); all of your basic services (Telnet, FTP, etc). It does include PING. AT THIS TIME, your billing for monthly TLG services will begin. TLG billing starts at the first of the month, and is payable upon receipt. Unless otherwise arranged, we bill you ahead for three months of service, except for 56K and above, for which we bill monthly. If you want other arrangements, please let us know AHEAD OF TIME. Your first month is treated specially. First, the turn-on/billing time is rounded up to the nearest 1/4th month; ie. if you were connected on the 3rd of the month, we'd round that up to the 7th, and bill you for 3/4ths of a month. From them on, billing is done on the first of the month. @4: IMPORTANT -- READ THIS! This is the Bad Stuff no one wants to think about, most of all TLG. We haven't had to do this yet, lucky us. We will glady make specific arrangements that override these things, such as payment schedule changes, etc. INSTALL FEES ARE DUE IMMEDIATELY UPON RECEIPT OF THE BILL -- we reserve the right to stall or stop installation if the install bill is not paid promptly. INSTALL FEES ARE NOT REFUNDABLE. Installation fees cover our labor, and the actual cost of providing your connection. Though we may make exception in certain cases, as they come up. WE WILL KEEP YOUR EQUIPMENT IN CASE OF NON-PAYMENT. SERVICE MAY BE CUT OFF after a bill becomes 90 days past due. It is the members responsibility to keep track of this! --------------------------------------------------------------------------- T H E L I T T L E G A R D E N return this ENTIRE form to: admin@tlg.org (You can delete the dashed line above and everything preceding it.) (You might want to keep a copy for yourself) Please fill any ***'ed items below (ie. information I don't have) and change any incorrect items, and mail it back to me. Some of it will be posted to a contact list available to little garden members; the rest of it I'll keep private. ---------- Please don't remove anything below this line ---------- Your Little Garden POP will be: RGNet, Inc, suite 3075, 444 Market Street, S.F. 94111 Type of circuit you are installing: *** voice You've been assigned 8-bit subnet: 140.174.156 For routing purposes, the address of the Little Garden router/gateway ("next hop") is: 140.174.122.3 *You* tell *us* what the first address is on your end (eg. your SLIP or PPP port that's the gateway to your network): *** PUBLIC INFORMATION: Company/site name (optional): *** Person/contact name: *** Voice phone to contact for problems: *** Domain name you'll register: *** person@domain to send mail to: *** TECHNICAL INFORMATION: Do you want SLIP or PPP? *** (SLIP only) Want van Jacobson compression? (y,n) [recommended] *** UNLISTED INFORMATION: Phone number at TLG site: *** Mailing address (for billing): Company/person if different: *** Street, etc: *** City, etc: *** (Other info required? Add here.) *** -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 22:20:45 1994 Subject: Re: information To: bill.mccauley@intellisoft.com Date: Thu, 24 Mar 1994 22:20:45 -0800 (PST) Cc: pozar (Tim Pozar) In-Reply-To: <9403212105.A6269wk@intellisoft.com> from "bill.mccauley@intellisoft.com" at Mar 21, 94 09:04:46 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 3130 > Thanks for the reply. I'm sure life must be hectic there. Having been a > network manager at work for many years, I know what a strain managing a big > network can be. How many sites does TLG feed now, anyway? Pardon my > curiosity, I'm just that kind of guy. Oh, about 55 sites... ! > Based on my reading of all the FAQs, and your input, my inclination is to > proceed with setting up service with you all. I like what you are doing there, > and would like to help out. Your "buyer's club" approach really appeals to me. > Your ad in "Wired" implies that some of your users actively help out the net. > What form does this come in? I'm definitely inclined toward being the active > sort. Great! re: helpign out. It's been spotty, mainly because I've not been real good about setting things up to facilitate it. Two areas are: helpign newbies with SLIP/PPP, DNS etc, and the other is more ongoing, like developing some free SNMP tools, that sort of thing. > > > TLG charges $1500 install. Pacific bell will charge your for their > > install, separately. it will run about $1200. We don't arrange > > lines, > > OK. Just wanted to be clear on who paid what, and what the money afterward > would be. I'll call Pacific Bell this week and get a guesstimate from them. > Beyond the TLG charges, the Pac Bell charges, the CSU/DSU pair and the > synchronous board, is there anything I'm missing? My main concern is being on > top of the recurring charges. We try to be very clear opn costs. The recurring charges willb e simpyl what you pay for lines, and our $325. We don't charge for DNS, etc. Nothing hidden. ie. synchronous board. I assume you'll be using BSDI? > Once the line is installed, and operational, can it be upgraded to a T-1? Or, > do we just start over at that point? The hardware isn't compatible. You'll need to get a router and T1 DSUs, which run about $1200 each. Not cheap. And a new line. It hasn't happened yet, but I will give you a substantial break on the install fee, as you'll be using a new T1 port but giving up a 56K port which I can reassign. > Sorry, I was a little vague on that, wasn't I? One thing I was looking for is > a news feed. Unfortunately, I know next to nothing about news. Is there a FAQ > somewhere on the network with details? Other things I had in mind were things I know little about NNTP, specifically. We do however have a site that will provide you with NNTP for free or mere cost recovery. > Thanks for the information. I've been studying synchronous boards for PCs > lately. Seems like the T-1 boards are cheaper than the 56K ones. Kind of Be wary... it's a big load. You need driver support, not insubstantial. The only one I'm aware of is described in the FAQ. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 22:21:46 1994 Subject: Re: haven't forgot... To: drogers@MSI.COM Date: Thu, 24 Mar 1994 22:21:46 -0800 (PST) In-Reply-To: <9403201955.AA14217@newton> from "drogers@MSI.COM" at Mar 20, 94 02:55:31 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 790 > Well, it's time to start a formal request for a modem-based connection. > I'll be at my HQ this week, so this would be a good time to start the > process of generating a check for TLG and purchase orders for needed > equipment. How do we start? A good start is to go through our order-form, whioch you can obtain via the email address below. It's mainly a questionnaire. Send one in and I'll talk it over with you. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 22:24:13 1994 Subject: Re: Can I be an IP? To: mrapplepi@aol.com Date: Thu, 24 Mar 1994 22:24:13 -0800 (PST) Cc: pozar (Tim Pozar) In-Reply-To: <9403181840.tn134732@aol.com> from "mrapplepi@aol.com" at Mar 18, 94 06:40:40 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 1098 > My name is Pi. I am the Info Services Director at Morph's Outpost and sysop > of our Morph Online BBS. We would like to offer our users "Telnet" access to > our BBS which uses FirstClass server software from SoftArc. It has been > proven possible to connect with this GUI over telnet using the Mac Comm > Toolbox. (Great zine!) I'm cc'ing another TLG person who should be able to tell you what you need re: FirstClass BBS on the internet. It's outside my area of expertise. Take a look at our FAQs too, even the 56K/T1 FA, even if you're not likely to use that levvel service, as it contains lots of hints as to how this stuff all works. We also have how-to docs on our FTP server. If you have any other questions, ask! -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Thu Mar 24 22:32:22 1994 Subject: Re: Signing up To: Robert.Uomini@Eng.Sun.COM (Robert Uomini [CONTRACTOR]) Date: Thu, 24 Mar 1994 22:32:22 -0800 (PST) In-Reply-To: <9403231732.AA14711@fractals.Eng.Sun.COM> from "Robert Uomini [CONTRACTOR]" at Mar 23, 94 09:32:32 am X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 2528 Thanks for your order form. I've been utterly swamped here, and didn't have a chance to reply to your question re: consulting services. I hope someone contacted you about it; I forwarded your query onto the TLG membership list. Let's go over some details... #!! EXPERTISE/EXPERIENCE #:e [3] IP networking basics (IP addresses vs. domain names, etc). #:e [1] Establishing the modem link. #:e [3] Installing/configuring/debugging SLIP/PPP. #:e [4] Can make routing work. #:e [4] Can configure/debug DNS. ALl looks fine. As you might have guessed, we're mainly trying to make sure that *you* are comfortable with what you need to know. We'll of course help you with all phases of the connection. #!! HOST SOFTWARE #oa [X] SunOS/Solaris #oa [X] Macintosh Mac TCP/IP (note1) #oaw2-2 [X] I understand Macintosh/Windows may have limited services. With the Sun machine, you'll have all you need as far as software and services. We also can point you to people who can help. #!! LINE PROTOCOL #ob [X] I will use uncompressed SLIP. #ob [X] I will use PPP. Neither are a problem. #!! (domain) NAMES AND (ip) ADDRESSES #h [X] I now/recently have/had direct Internet service. #h [X] I'd like TLG to help me set up my domain name. #h [X] I'd like TLG to do secondary name service. Should not be any problem. #!! PHONE LINES #pr [X] I have residential service at my site. #pl1-3 [X] SF POPs are accessible. #pl2-3 [X] Mtn. View POP is accessible. You should pick the one that's a "local call". Both are T1-connected sites, so performance won't be an issue. #!! NSFNET ACCEPTABLE USE POLICY #n [ ] I understand the NSFnet Acceptable Use Policy. #n [ ] I understand which of my traffic NSFnet AUP applies to. #n [ ] I agree to follow NSFnet AUP for my traffic crossing NSFnet. This is not as daunting as it sounds. Mostly it's a disclaimer on our part. Short of outright "scamming" commercial packets across an NSF-funded network, it's not areal-world worry. In 85 it was. In 94 it's not. We can talk details if you need. Basically, when you give the go-ahead, I'll send you the final details. If you have any fuirther questions, just ask! -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Mon Mar 28 14:48:32 1994 Subject: Re: Need to go soon To: corwin@igc.apc.org (Corwin Nichols) Date: Mon, 28 Mar 1994 14:48:32 -0800 (PST) In-Reply-To: <199403251420.GAA09553@igc.apc.org> from "Corwin Nichols" at Mar 25, 94 06:20:29 am X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 1009 > OK, the modem will be at Cygnus Support today (Friday) around noon. > Check will be included. I think that I can find my way alright. > When the line is ready to go, can you please call either me or > my friend in this venture, Dan Gilday, at 424-1174. I'm planning > to program the modem with the call-back feature already set, but > I really am not sure what other settings you need. I presume you'll > handle that end. I'm sorry I forgot I was going to expidite this. I will push it to tomorrow AM. Sorry for the delay. I will program it for *G5 if it is not already, ie. dialback, caller provides password and dialback number. -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Fri Apr 1 13:20:54 1994 Subject: Re: no subject (file transmission) To: imf@netcom.com (Ian McFarland) Date: Fri, 1 Apr 1994 13:20:54 -0800 (PST) In-Reply-To: <199403310412.UAA11369@mail.netcom.com> from "Ian McFarland" at Mar 30, 94 08:13:23 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 955 > I _want_ to get a Unix box running to do this properly, but I haven't yet. > 140.174.155.2 is the address of my Mac (with MacTCP and MacPPP installed, > but will see if they're installed correctly). The actual IP gateway machine > is going to be 140.174.155.1, I think. (Seemed a reasonable choice.) Lemme > know if this causes any problems. I set it to 140.174.155.1 for now. It really doesnt matter though -- as all traffic for 140.174.155.XX is routed to your modem. Note it takes a minute to start routing. Sorry I didn't get it done yesterday, lifeis one long interruption... -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/ From new-service Fri Apr 1 13:21:29 1994 Subject: status To: imf@netcom.com (Ian McFarland) Date: Fri, 1 Apr 1994 13:21:29 -0800 (PST) In-Reply-To: <199403310412.UAA11369@mail.netcom.com> from "Ian McFarland" at Mar 30, 94 08:13:23 pm X-Mailer: ELM [version 2.4 PL23] MIME-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 2069 Your link was just installed, and you should be on-the-air... Your modem should auto-answer, and at that point what you get depends on what we arranged: * Raw PPP as soon as "CD" goes true on the modem. When you get the "CONNECT" message from your modem, wait 10 seconds (secret information: "CONNECT" status is *not necessarily simultaneous* on both modems...) start your SLIP or PPP driver, however you do that. You should be able to immediately ping the "next hop" address, as given in your Form. If you cannot do that, DO NOT PROCEED UNTIL YOU CAN. Likely things to check: baud rate to modem correct? [check fixed DTE vs. variable] Default route correct? [Modem TX light should blink every ping] Your interface IP correct [Modem Tx blinks, followed by Rx blink, but no ping packet received] Try TELNET to that same "next hop" address. All you want to see is, do you get the "Login:" prompt. If telnet says "Connected to..." and "Escape character is..." but you SEE NO PROMPT it is very likely yu have COMPRESSION MISMATCH. Try changing your end first. [Ping uses UDP packets, which are never compressed. TELNET opens the connection with UDP, then switches to TCP -- which is compressed, and if incorrect, will fail] IMPORTANT TRIVIA: Even if you connect first time (right), it will take up to 60 full clock seconds for your "up" status to ripple throughout the TLG network. In other words, once you connect, ping, telnet etc, and you can't talk to the outside world, don't panic -- wait a minute or two. If it persists double check your routing [try traceroute, make sure it goes out a reasonable path] before complaining. Congratulations! If you get stuck, contact TLG, admin@tlg.org -- The Little Garden, a San Francisco Bay Area Internetwork info@tlg.org A brochure and basic info. Anon. FTP: tlg.org modem-faq@tlg.org Modem-based service Frequently Asked Questions. ll-faq@tlg.org 56K/T1 service Frequently Asked Questions. order-form@tlg.org New service questionnaire admin@tlg.org Actual humans. Web: http://tlg.org/